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slimlens

guaranteed for life

guarantee

slimlens is a high quality product, completely made in the USA (designed and manufactured in Santa Cruz, California). We’ve tested and perfected our molding and injection technologies all over for our emergency reading glasses, and we know you rely on them every day.

we want you to be completely satisfied with everything you order from us. that is why slimlens is guaranteed for life. in the unlikely event of an item becoming faulty, please follow the instructions below (on line claim and replacement order). we will replace it for free. no questions asked. our dedicated Customer Service team will arrange for the item to be replaced.

please note:
your personal information will be used according to our privacy policy to process your refund or return.
you are responsible for paying all shipping and handling charges to deliver the goods to your registered shipping address. these charges are always prepaid by the customer using any of the accepted payment methods at shop.slimlens.com.
you are responsible for paying all duties, taxes and other fees which may be imposed and are levied once your package reaches the country of destination.

to claim your warranty and replace your slimlens for free, please follow the instructions below.

important 1st step: to start your claim your slimlens must be registered.
you didn’t? please register your slimlens now at www.slimlens.com/register/

on line claim and replacement order:

  1. take a photo of your broken / damaged slimlens (*1)
  2. you can either complete the guarantee form on our web site:
    www.slimlens.com/guarantee-replacement-form
    or, send the pictures by e-mail to our customer support & warranty department: service@slimlens.com
  3. slimlens, llc will contact you immediately and send you the instructions to replace you with a new slimlens.

(*1) if you prefer, you can mail us the broken/damaged slimlens by post (USPS, FEDEX, UPS, etc.) including them into an envelope with affixed postage addressed to:

slimlens, llc
350 West 31st Street. Suite 802
New York. NY 10001
United States of America

after receipt of your broken slimlens, our dedicated customer service crew will immediately contact you to arrange the order of the FREE replacement unit according to the terms of the warranty & returns policy. If you have any questions, please contact us